help & FAQ

FAQ

I sent a deposit but the status page still says awaiting_deposit.

on-chain confirmations take time. ETH/Base: ~12 sec. SOL: ~1 sec. ADA: ~20 sec. XMR: ~2 min. our scanner polls every minute. allow a few cycles before assuming something is wrong.

my quote expired. can I still send?

yes. late deposits arriving after the 15-minute quote TTL are re-quoted at the spot rate at arrival time. the trade-status page will show the re-quote rate before the leg-2 send.

I lost my tradeId.

if you're using the same browser, localStorage remembered it for you — open the status page and it should auto-load. if not, we don't have a way to recover it from our side without your wallet info (which we don't have).

can I get a refund?

only if you supplied a refund address at trade-creation time, and only for these cases: deposit underpaid, overpaid, or arrived after expiry. otherwise the trade completes as quoted.

why per-pair pages instead of one form?

each pair has its own quirks (chain confirmation time, address format, fee profile). a dedicated page also lets us index the pair-specific FAQ for search engines so people who type "swap eth to xmr no kyc" can find this.

is there an API?

yes. the per-pair pages are thin clients over the same /exchange/* endpoints. contact us if you want documented public access.